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Frequently Asked Questions

What makes a great charity auction?

Special auctions tend to do extremely well on eBay. It's impossible to describe exactly what makes an auction special, but they tend to have one or more of the following features:
  1. 'Money can't buy', one-of-a-kind items or experiences
  2. Items with celebrity or ‘star’ associations
  3. Unique or extraordinary items
  4. Extremely valuable items.
See Past Charity Success Stories for more ideas.

What does it cost to run an auction on eBay?

Most charities choose to pay their eBay and third party supplier fees at the end of the auction from the proceeds of the money raised. You can check out the eBay fees here. If you choose to use a third party supplier (which eBay recommends if you think your auction will be high profile), the fees will need to be negotiated between you and the third party service provider.

What can’t I list on eBay? 

There are certain items that may not be sold on eBay. eBay may end a listing early if it violates one of our stated policies. Before you list your item, it is a good idea to review eBay's Prohibited and Restricted Items policy to see if it is on the list of what may not be sold on eBay. These guidelines and policies are designed to help you trade safely and legally on eBay.

When should I use a third party to manage my auction?

If you think your auction will be high profile and generate media interest, or that your item will sell for a high value, eBay recommends you use a professional third party supplier to manage the auction on your behalf, ensuring professionalism, efficiency and a quality service to help you get the best result possible for your auction. See Maximise Your Auction for further details.

How can people find my auction on eBay?

Your auction keywords will be included in eBay’s searchable database, where buyers and sellers can search for and find your organisation by name, cause, or location. eBay may also be able to provide promotional support on the charity pages. Contact Us for more information.

Do I need to have a PayPal account to sell on eBay?

You don’t need to have a PayPal account to buy or sell on eBay, although eBay recommends you pay with a safer payment method, such as PayPal, which has recourse should you be unhappy with your experience.

Where can I find out more about postage options?

The eBay Postage Centre is a great place to go for tips, tools and information about postage services on eBay. Understanding all the elements that go into providing good service for your buyers can help you save time and money.

I am not a registered charity. Can I hold a charity auction on eBay?

You don't have to be a registered charity to fundraise on eBay, though you do have to display written authorisation from the charity you would like to raise money for. To obtain authorisation, simply contact the charitable organisation and request a letter from them authorising you to fundraise on their behalf. Then all you need to do is scan the letter and include it as a picture in your charity listing/s.  

You must receive advance written consent from the charitable organisation to carry out this fundraising, and include the following information in your listing:

A readable photo or scanned image of the written consent.

  • The letter must be on the charity's letterhead and signed by one of the organisation's officers, and must include the organisation's Charity ABN.
    (This proof can't be a link to a website.)
  • The charity's tax-deductibility status and Australian Charities and Not For Profits Commission (ACNC) registration (ABN) number
  • Your name or eBay user ID, dates of event or listings, and the donation amount (percentage of the final sale price) you'll be donating if your item sells

What happens if my charity auction listing doesn't comply with eBay's charity policy?

eBay may end a listing early if it violates one of our stated policies. This can cause much disruption if you have heavily promoted your auction and generated interest around your charity item.

Please read eBay’s Charity Policy to ensure you meet the necessary requirements to fundraise on eBay before you list your item.

I am a registered charity. What do I need to do to hold a charity auction?

All you need to do is include your registered charity name and number in the listing/s. The listing would then be allowed. The listing must include the charity's tax-deductibility status and Australian Charities and Not For Profits Commission (ACNC) registration (ABN) number.